Customer Registration T&C

JBChauffeurs.com  enables its Users to book travel services over its online platform, through the association with other online platforms including mobiles. The service of JBChauffeurs.com is made up only by the arrangment of an entitlement to carriage for a User over a transportation service provider as an intermadiate, and not in the provision of the travel service itself.
These Terms and Conditions are part of every agreement between Users with the arrangement of a travel service by JBChauffeurs.com They also describe in detail the travel services which are offered through the direct entitlement created by JBChauffeurs.com between the user and the transport provider.
Deviations from the user Terms, even in the caseof letters of confirmation nd unreserved services, are hereby rejected. Only if the management of JBChauffeurs.com has expressly agreed in writing, does this not apply.
Contractual Relationship and Conclusion of Contract
JBChauffeurs.com provides the travel services presented on our website neither itself nor through third parties. JBChauffeurs.com arranges for the user simply an entitlement to carriage over a transport provider independent on JBChauffeurs.com 
Therefore, JBChauffeurs.com makes the necessary arrangements with the transport provider in its own name, which provides the user with an entitlement to carriage over the transport service provider (Third-Party Beneficialy). JBChauffeurs.com is made up of arrangement fees as well as the advance payment made by JBChauffeurs.com to the transport provider.
The user uses JBChauffeurs.com only as an intermediate or an arranger and not as a transport service. The compensation claim of JBChauffeurs.com is made up of arrangment fees as well as the advance payment made by JBChauffeurs.com to the transport provider.

Conclusion:- By submitting a completed booking form online via booking system to JBChauffeurs.com the user makes an offer for the conclusion of an arrangement agreement. The object of this agreement is the arrangment of the travel service to meet the user's ride request.
JBChauffeurs.com next sends the user an email confirming the receipt of the ride details for the travel service which is to be arranged. Through this, JBChauffeurs.com confirms only the receipt of the user's ride request. The arrangment agreement between JBChauffeurs.com and the user for the requested travel service comes into effect only through a seperate statement (Booking confirmation) by JBChauffeurs.com per email. The user themselves is then entiled to demand the transportation services from the transport provider directly as well as to make further claims directly against the transport service provider.
User Registration Requirements
It is the user's responsibility to ensure that all information that they, or someone else on their behalf, have provided to JBChauffeurs.com is complete and accurate. 
Selected Topics of the Contractof Carriage for the Benefit of the User
The user can only make demands to the transport service provider, if they are agreed upon in the arrangement agreement with JBChauffeurs.com The following conditions apply to the JBChauffeurs.com arranged entitlement to carriage of the user directly over the transport provider.
- In the case of transfer services the price quoted is valid for a start and destination address. An additional fee, according to the current price structure, accrues per stopover on the direct route.
- The user can choose from different vhicle classes for their ride request. 
  The vehicle images shown in the booking page after you request the quote but they are only illustrative examples. These are not connected with any right to a particular vehicle model for the booked vehicle category.
Subject to availibility, an upgrade from the vehicle class ''Business Class'' to a higher vehicle class such as ''Business Van'' or ''First class'' at no additional cost to the user, may be possible. 
Transport Safety, Consequences
Luggage and / or animals
The price given in the booking confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage or the transportation of animals not stated as an additional comment upon booking could lead to corresponding surcharges; the agreement fee will also be higher as stated in the booking confirmation. The transport service provider reserves the right to refuse the carriage of luggage and /or animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box. 
Carriage of children
The need for safety seats for children should be requested by the user as an additional comment by specifying the number and age of children to be transported as well as the required type of seating.
Information on Number of Guests and Pieces of Luggage
The maximum number of guests and luggage specified for a particular vehicle is an estimate based on factors such as size and weight of guest and luggage. These are therefore not binding. The transport service provider can refuse the carriage of guests or luggage if they belive they compromise the space and safety conditions.
Prevention of Carriage
The transport provider reserves the right to refuse carriage if compelling requirements prevention of carriage were not at all, or not correctly, communicated by the user as an additional comment.
If due to this carriage is not possible this has no influence on the payment of JBChauffeurs.com through the arrangement ith the user for the transportation booked.
Exceptional situations such as air-traffic controller strikes, extreme weather conditions etc. can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by users.
Cancellation transfer service
For transfer  services, cancellation is free of charge if there is more than 12 hrs left before the agreed pickup time. If there is 12 hrs or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by email or sending a message using form on our website.
Changes to booking
Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations therefore apply to the ride originally agreed upon.  A compensation claim by JBChauffeurs.com for the originally agreed ride may be made accordingly.
No-Shows without cancellation, Delay to the User
A ride is considered a no-show f the user or uest has not shown up without cancellation within 30 minafter the agreed pickup time at the agreed pickup location. If  a customer does not show up  the ride must be paid for in full, whereas possible surcharges for waiting time do not apply. 
For airport or train station pickups the ride is considered a no-show when the user or passenger has not shown up without cancellation within 60 min. after the agreed pickup time at the agreed pickup location at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.
From this rule situations are excluded in which the transport service provider and the guest have agreed on a later pickup time by phone. Possible surcharges for waiting time have to be remunerated as described on below of this terms. Generally the passenger is not entitled to charge the pickup time.
Compensation and Payment

The compensation claim of JBChauffeurs.com is specified in the booking confirmation.

Key factors for its amount (including reimbursement of expenses to JBChauffeurs.com for the arranged transportation service) are: the chosen vehicle class, the distance, how far in advance the ride is booked, as well as the pickup time and possibly the location.

Additionally booked special requests, e.g. multilingual chauffeur, individual vehicle labeling, additional stops, bulky luggage, car seats for children, etc. may cause the price to increase.


Even after the conclusion of the arrangement agreement and even after the start of the ride, provided it is possible for the transport provider, the user can make changes to the travel arrangements.

If a ride is spontaneously lengthened according to the wish of the user, or guest, the actual service will be newly calculated and priced according to the current price structure. In the case of hourly bookings, each additional 30-minute block is considered for invoicing, i.e. from the first additional minute, a half hour will be rounded up to ensure more reliable planning. Accordingly, the compensation claim increases for the user, due to JBChauffeurs.com expenses for the contract of carriage for the benefit of the user increasing. If the distance or number of hours are less than originally booked, the price remains unaffected.

Waiting Times for Transfer Services

For transfer services, no surcharges are applied in the case of airport or train station (excluding long-distance train stations) for a waiting time of up to 60 minutes after the agreed pickup time, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time, and up to 15 minutes from the agreed pickup time in all other cases. Each additional minute of waiting time will be calculated as a flat-rate, including VAT, according to the hourly booking prices of the particular municipal area as well as the vehicle category.

Terms of Payment and Transaction Fees

The User can pay for their ride by credit card. Incidental credit card charges are carried by JBChauffeurs.com  Any transaction fees when making payments via bank transfer (e.g. due to different currencies or different local accounts) are carried by the user.

Payment Reminders, Unpaid Credit Card Invoices

For each payment reminder JBChauffeurs.com may charge an appropriate penalty fine.

For unpaid credit card debts JBChauffeurs.com charges the User for the incurred expenses (bank, credit card company) and reserves the right to assert an appropriate handling fee per incident.

JBChauffeu rs.com provides the User with the respective invoice electronically as a download in their JBChauffeurs.com account. When paying by credit card, payment is due immediately. When paying by bank transfer, the payment date referred to in the invoice must be kept.



JBChauffeurs.com is liable for damage caused by JBChauffeurs.com or their vicarious agents or subcontractors either intentionally or due to gross negligence. The transport provider as well as all chauffeurs employed for the travel service are neither vicarious agents nor subcontractors of JBChauffeurs.com . Rather, JBChauffeurs.com arranges, for the user, a direct entitlement to carriage over a transport provider.

In case of damage caused by simple negligence, JBChauffeurs.com is liable only for breach of fundamental contractual obligations and for foreseeable and typical damage. Fundamental contractual obligations are those which, when fulfilled, enable the proper execution of the contract and upon which the user can rely.

Limitation of liability does not apply in the context of an express guarantee of condition and quality, in case of intentional harm to life, body, or health, as well as claims under the Product Liability Act.

Contents of booking platform

JBChauffeurs.com is not liable for the accuracy, reliability, completeness, or timeliness of the free content and programs which are distributed under the name of booking platform, nor for any damage arising therefrom, except to the extent that such damages are caused intentionally or by gross negligence by JBChauffeurs.com . This applies to all kinds of damage, especially damage caused by errors, delays or interruptions in the transmission, or problems with technical equipment and service, incorrect content, omissions, loss or deletion of data, viruses or in any other way due to the use of this online offer. Furthermore, JBChauffeurs.com is not liable for the availability and efficiency of the features offered. 
Websites of Third Parties

JBChauffeurs.com accepts no responsibility for the content, accuracy, legality and functionality of third-party websites which are referred to through links. Accessing these pages through hyperlinks is done at the risk of the user.

Accuracy of Transmitted Information, Disruption of Access

JBChauffeurs.com accepts no responsibility for ensuring that the information provided is accurate and complete nor that it reaches the user or chauffeur in time. This does not apply to content in the booking confirmation.

JBChauffeurs.com is not liable for disruptions to the quality of access to the booking platform due to excess force or due to events which JBChauffeurs.com is not responsible for, in particular the failure of communication networks and/or gateways. JBChauffeurs.com makes no guarantee that the website will function uninterrupted or error free, nor that any errors will be corrected.

Release of Liability by the User

The user releases JBChauffeurs.com of all claims and expenses, including appropriate attorneys fees, levied against JBChauffeurs.com by a third party for any use of the booking platform by the user which violates the contract or is a breach of these Terms.

Changes to the Offer by JBChauffeurs.com
JBChauffeurs.com reserves the right to at any time make changes to the booking platform in a way that is appropriate to the user, so as to further develop and improve their quality. In addition, JBChauffeurs.com reserves the right to, with good cause, temporarily or permanently discontinue its offer through the booking platform, even without the user being informed personally of this.

Protection of Content, Granting of Rights of use to booking platform

The content contained within the booking platform enjoys copyright protection.

JBChauffeurs.com grants the user the conditional and revocable right to use the booking platform as intended through complying with these Terms. Any use beyond this (changes, copies, re-releases, transfers, distribution, or other improper purposes) is prohibited.

Final Provisions

Entirety, Writing

These Terms are the entire agreement between JBChauffeurs.com and the user for the service. Changes and additions to this agreement must be in written form, digital form is not sufficient; the same applies to changes or additions to this written-form requirement.

Subject to Change

JBChauffeurs.com reserves the right to change these Terms. Notification of the change is made as a unilateral declaration by publishing the new Terms on the website of JBChauffeurs.com and informing users of this. If the user does not object to the new Terms within 14 days of the information being published, the new Terms then apply to the user. Continued use of JBChauffeurs.com services is then dependent on the acceptance of the Terms by the user.

Offsetting, Retention, and Assignment

The user may only offset against undisputed or legally determined counterclaims against JBChauffeurs.com . This also applies to the User's notice of defects. The user may only exercise a right of retention, if their counterclaim is derived from the same contractual relationship.

The assignment of the user's claims from the contractual relationship against third parties without the written consent of JBChauffeurs.com is excluded.


If any provisions of these Terms prove invalid, unenforceable, or contain loopholes, the remaining provisions remain in effect. The parties are obliged to replace the invalid, illegal, or unenforceable provisions with ones that come closest to the meaning and economic purpose and the intent of the parties.